KEYSTONE / CLIENT SUPPORT
Something not
working?
Let’s fix that.
Report a problem with your website, software, or workflow. Tell us what’s happening and what it’s getting in the way of.
IS SOMETHING CRITICAL DOWN?
If you’re a client and need help after hours, use the support contact in your client documentation. Your support plan sets coverage and response expectations.
SUPPORT REQUEST 01 / TELL US WHAT’S WRONG
Report an issue.
No technical diagnosis needed. Required fields are marked *.
20–2,000 characters. Don’t include passwords, verification codes, payment details, or private records. Privacy policy.
01 / SEND A TEXT
Open a message on your phone. Include your business name and a short description of the issue.
02 / MAKE A CALL
Talk through the problem, especially if it’s difficult to describe in writing.
Prefer email? info@keystonewebstudios.com ↗
ANOTHER WAY TO REACH US
A quick text.
A real conversation.
Use the form when you have details to share. Text or call when a conversation makes more sense.
BUSINESS HOURS · EASTERN TIME
Monday–Friday 8 a.m.–8 p.m.
Saturday–Sunday 9 a.m.–3 p.m.
After hours, clients should use the contact information in their client documentation.
HELP US SEE WHAT YOU SEE
A few details.
Less back-and-forth.
You don’t need the perfect explanation. These three things give us a useful place to start.
01
Where it’s happening
The page address, application, or workflow that needs attention.
02
What changed
What you tried, what happened instead, and when you first noticed it.
03
Who it affects
Whether customers, your team, or a specific task are blocked.
Keep private information private. Remove sensitive details from screenshots before sharing. Never send passwords or verification codes.
What if something important is down?
During business hours, call 814-201-7091 or report the issue above. After hours, clients should use the support contact in their client documentation. Tell us what is affected and whether customers or your team are blocked.
What does my support plan cover?
Your project agreement or support plan defines coverage, hours, and response expectations. If you’re not sure, choose “Other support” in the form and include your business and project name.
Can I request a website update here?
Yes. Choose “Request a change” and include the page address and the change you want to make. We’ll use those details to understand the request and any scope questions.
Can you help with access or billing?
Choose “Access or how-to help” or “Billing question” in the form. Include an invoice reference if relevant, but leave out passwords, verification codes, and card or bank account details.
A LITTLE CLARITY
Support,
without the guesswork.
Not sure where your request fits? Send it through the form. Choose the closest option and tell us what you need.