1. Agreement to Terms

By engaging Keystone Web Studios (“Keystone”, “we”, “us”, “our”) for web development and related services, you (“Client”, “you”, “your”) agree to these Terms of Service (“Terms”). These Terms apply to all services provided by Keystone unless otherwise agreed upon in a separate written agreement.

2. Services

Keystone provides web development, design, and related digital services as outlined in individual project proposals or contracts. Each service is subject to the specifics of the proposal and timeline discussed with the client.

3. Payment Terms

Clients are required to make payments as stipulated in the individual project contract. Deposits are typically required to initiate work, with remaining balances due upon project milestones or completion, as outlined in the proposal or contract.

• Deposits: Deposits are non-refundable.
• Late Payments: Payments not received by the due date may be subject to a late fee as specified in the contract. Keystone reserves the right to pause or terminate ongoing work until outstanding balances are settled.

4. Contract Term & Renewal

Contracts with Keystone typically span a one-year term unless otherwise agreed in writing. Upon contract expiration, clients have the option to renew or terminate the agreement. If no action is taken by the client, the contract may automatically renew under the same terms unless Keystone notifies the client of changes.

5. Termination of Services

• Client Termination: The client may request to terminate the contract before the one-year term concludes. If this occurs, a cancellation fee amounting to 20% of the remaining contract balance will be charged.
• Keystone Termination: We reserve the right to terminate a contract for breach of these Terms, failure to meet payment obligations, or other just cause.

6. No Guarantee of Results

Keystone strives to deliver exceptional service and quality results. However, we cannot guarantee specific outcomes (e.g., traffic, conversions, or rankings) as these may depend on external factors beyond our control, such as market changes or third-party platforms (e.g., search engines).

7. Intellectual Property

Ownership of the web development assets (design, code, content, etc.) shall be transferred to the client upon full payment of all invoices. Keystone retains the right to showcase the work in portfolios or for promotional purposes unless expressly restricted by the client in writing.

8. Liability

Keystone will not be liable for any damages, including but not limited to, loss of data, lost profits, business interruption, or other commercial damages caused by your use of our services.

9. Dispute Resolution & Arbitration

In the event of any dispute arising from or related to this agreement, the parties agree to seek resolution through arbitration. The arbitration will be conducted by a neutral third party in the state of Pennsylvania. The arbitrator’s decision will be final and binding. Each party will bear its own costs associated with the arbitration process unless otherwise determined by the arbitrator.

10. Governing Law

These Terms and any disputes arising out of or related to these Terms shall be governed by and construed in accordance with the laws of the state of Pennsylvania, without regard to conflict of law principles.

11. Amendments

Keystone reserves the right to modify or update these Terms at any time. Changes will be communicated to clients in writing and will take effect immediately unless otherwise stated.